Deckchi

Legal

Refund Policy

Clear rules for cancellations and refunds, so the only surprise is how fast your proposals get signed.

1.Try before you pay

Every workspace can send 5 proposals free, with every feature included and no card needed. We encourage teams to use these on real deals before choosing a plan.

2.Monthly plans

Monthly plans can be cancelled at any time from the billing settings. Cancellation stops the next renewal, and the workspace stays on the paid plan until the end of the current month.

Payments for a month that has already started are not refunded.

3.Yearly plans

If you cancel a yearly plan within 14 days of the first payment, we refund the full amount.

After 14 days, yearly plans are not refunded, but you can choose not to renew. The workspace stays on the paid plan until the end of the paid year.

4.Added and removed seats

Seats added during a billing period are charged pro rata for the rest of that period. Removed seats are credited against the next invoice and are not paid out as cash refunds.

5.Service problems

If the Service is unavailable for more than 24 hours in a row because of a problem on our side, workspace administrators can ask for a credit for the affected days.

6.How to ask for a refund

Write to us through the contact page with the workspace name, the invoice number and the reason for the request. Approved refunds go back to the original payment method within 7 to 10 business days.

Questions about this page? Write to us through the contact page and choose Security and data as the topic.